All orders should be emailed to orders@cfm-Piperton.com. You will receive an automated reply confirming receipt. Order confirmations will be sent out within 24 hours. Please contact the office with any discrepancies as soon as possible.
CFM does not accept add-ons once an order confirmation has been sent out. Additional orders may be sent on a separate PO, and every effort will be made to combine orders for shipment.
Most orders ship within the following lead times and subject to availability. All orders will be shipped at the earliest possible ship date.
Please note, truckload orders have extended lead times.
CFM ships Best Way dock-to-dock and is not responsible for any extra (assessorial, redelivery, etc) charges associated with the shipment. These freight charges are listed separately on your invoice. If the shipping destination does not have a receiving dock or requires special instructions, please contact the office for assistance before placing an order.
All discrepancies must be reported by email to Bridgett Brown (bcrabtree@cfm-Piperton.com) within five (5) business days from delivery of order. Please include the signed BOL with discrepancy notated as well as pictures of damages (if applicable). Damaged items that are not refused must remain intact at your facility while the freight claim is ongoing. Our office will credit or reship product within 48 hours of acceptance.
CFM cannot guarantee credit or reshipment on any discrepancies reported after five (5) business days.
All pick up orders will be held for 5 business days after customer notification. Any orders not picked up will be shipped to the customer PPA.